November 9, 2008GrandMark Group
Grandmark Limited specializes in the area of call center management, consulting and processes. We train our agents to exact USA standards to insure quality and productivity. Grandmark’s managing partners are seasoned professionals working in the Telemarketing, Net marketing, Project Offshore Outsourcing and IT sectors of this industry for a combined 30 years. We have actually managed call centers, we designed one of the first chat centers, and we have recruited some of the best in the business.
Utilizing our network of offshore partners we can also offer your business use of our accounting and finance, human resources, customer service and back-office processing services. We offer these services because the processes are more complex, typically requiring highly skilled staff and expert technology support. To deliver this we combine the best of our on-and-offshore delivery channels. This approach allows us to offer cost-effective solutions whilst ensuring quality.
Just some of the reasons to consider Grandmark for your next telemarketing campaign
- Major cost reduction and higher quality compared to onshore projects.
- Customized daily reports and analysis of performance according to the customer’s needs.
- Highly-skilled agents with a minimum undergraduate qualification.
- Structured quality processes for agent performance improvement and training based on US standards.
- Full-time employees, resulting in consistent quality improvements
- Our campaigns are monitored by our USA personal making sure that your needs and goals are meet every step of the way.